Health Checks
REMOTE FROM £35 · HOME VISIT FROM £75 (INTRODUCTORY PRICE)
CATCH PROBLEMS EARLY
Just like a check-up at the doctor’s, a health check catches small problems before they become big ones, such as a hard drive that’s starting to fail, a computer that’s stopped getting security updates, or a backup that quietly stopped working months ago.
WHAT WE CHECK
- Updates. Whether your computer is still receiving security updates, and whether they’re installing properly.
- Your hard drive. How healthy it is and how much space is left. A failing drive can mean losing your photos and documents.
- Protection. Whether your antivirus and firewall are working. We’ll remove any expired or unwanted antivirus, and clear up simple infections.
- Backups. Whether your photos and documents are being backed up, and whether they could actually be restored if needed.
- Your accounts. Your passwords, two-step sign-in and recovery details, and whether your email address has turned up in any known data leaks.
- Your web browser. Unwanted add-ons that slow it down or show you adverts.
- Your email. That it’s sending and receiving properly.
- Battery (laptops). How worn it is, and any signs of swelling, which can be dangerous.
WHAT YOU GET
A written summary in three parts: what we fixed on the day, what we’d recommend doing soon, and what to keep an eye on.
PRICES
| First computer | Each additional computer | |
|---|---|---|
| Remote health check | £35 | £20 |
| Home visit health check | £75 introductory price, £85 from 1 January 2027 | £20 |
The £75 introductory price applies to home visit health checks carried out by 31 December 2026.
Remote: we connect to your computer while you’re present, using a secure, one-off connection that only you can approve.
Home visit: we come to you. Ideal if you’d prefer someone there in person, or you’d rather not use a remote connection.
IF WE FIND SOMETHING BIGGER
A health check includes small fixes we can do there and then, such as removing unwanted programs or out-of-date antivirus. If we find something that needs more time to put right, such as a stubborn virus, a failing hard drive or a computer that needs upgrading, we’ll explain what we’ve found and give you a price first. We never carry out extra work without your agreement.
THINKING ABOUT A SUPPORT PLAN?
Our support plans, coming soon, will include regular health checks. If you join a plan within 60 days of your health check, or within 60 days of the plans launching if that’s later, we’ll put what you paid for your health check towards your first year.