About Rother Valley IT

Hi, I’m Mark, and I’ve been helping customers for almost 25 years. In 2019, I began a career as a self-employed IT Technician. In 2024 I moved to the Rother Valley area and launched Rother Valley IT.

I’ve always been an advocate of Technology and its many benefits. It’s got the power to enrich learning, make businesses more efficient, and help people save money. It also provides entertainment, adds convenience, and has made significant contributions to health and fitness.

Unfortunately, like all good things, technology also has its drawbacks. It can be difficult to understand, presents new risks, and can be expensive. To make the most of it and enjoy its benefits, it’s important to make good decisions, which isn’t always easy in an ever-changing world. We’re here to help level the playing field a little.

As cliche as it sounds, we’re not your typical tech support company. Of course, growth is important, but when we launched, I made a personal commitment to deliver value, trust, and reliability to our customers. I did this because I knew it would allow us to develop long-term relationships which would keep customers coming back. Sometimes, we’ll walk away from a job, because if it isn’t in the customer’s best interests, we’d rather let them know and help them make the best decision for their situation. This might sound unorthodox, but it’s important that customers trust us, and nothing breeds trust like honesty. We’d much rather a customer makes the right decision and comes back to us in the future when we can provide genuine value.

Our focus is on providing help and support to home and personal computer users. We can help with desktops, laptops, all-in-ones, Wi-Fi, printers, and other devices on a home network. However, we’re not just about computer upgrades and repairs. We can also provide free buying advice, assist with setting up a new computer, add new devices to your home network, and data transfer.

If things go wrong and the worst does happen, we can help with virus and malware removals, as well as data recovery

In terms of hardware troubleshooting and upgrades, we’re based in Sheffield, which is where most of our customers are from, however, we serve most of South Yorkshire and North Derbyshire. If you’re from further afield, we may still be able to help. We’ve got some great software, so if you can connect to the Internet, we should be able to get connected to and work on your system from our HQ. We can’t solve all problems in this way, but there’s an awful lot we can, and because we work on a no-fix, no-fee basis, if we can’t help, you won’t pay a penny.